Emergency Rental Assistance Program

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Emergency Rental Assistance Program

Emergency Rental Assistance Program

house with "for rent" sign; check from US Treasury; $100 dollar bills

Apply for Rental Assistance Renters FAQs Landlords FAQs

Keeping renters safe and in their homes

In response to the COVID-19 pandemic, the federal Consolidated Appropriations Act, 2021 authorized financial rent and utility relief for Arizona renters and landlords to be administered at the state and local level. Renters and landlords in the twelve Arizona counties listed below are able to apply for the Emergency Rental Assistance Program (ERAP) using the online ERAP portal. Applications will be accepted through the program’s expiration on December 31, 2021 or until funding is exhausted.

Counties Served

Apache
Cochise
Coconino
Gila

Graham
Greenlee
La Paz
Mohave

Navajo
Pinal
Santa Cruz
Yavapai

Several large counties and cities, including Maricopa County, Pima County and Yuma County, are receiving funding directly from the federal government. Those counties will launch their own rental assistance programs, which will be separate from the Arizona Department of Economic Security (DES) program. Renters residing in cities and counties other than those listed above are encouraged to contact their local jurisdictions for similar programs as listed below:

Counties and cities rental assistance programs

County or City Website Address
Pima County https://tucsonpimaep.com/
Tucson https://tucsonpimaep.com/
Yuma County https://www.wacog.com/a-hand-up/
Phoenix https://www.phoenix.gov/humanservices/programs/emergency
Glendale https://glendaleaz.com/cap
Chandler https://azcend.org/community-action-program/
Mesa https://www.mesaaz.gov/government/mesa-cares
Gilbert https://gilbertaz.gov/covid19
Maricopa County
*all cities besides Phoenix, Mesa, Glendale, Chandler, Gilbert
https://www.maricopa.gov/helpwithbills

For help finding the agency that may be able to assist you, please use this search tool.

The DES ERAP portal will direct renters living outside these counties to their respective programs.

Renters and landlords can apply online at era.azdes.gov.

Eligibility

Rental assistance is available to both landlords and renters. While both may apply for assistance, eligibility is based on the the renter’s address and ability to meet the following federal criteria:

  • The renter has a risk of homelessness, housing instability, or unsafe living conditions demonstrated by the following:
    • Eviction notice
    • Utility shutoff notice
    • Past due rent notice
    • Past due utility notice
    • Any other evidence of unsafe or unhealthy living conditions or housing instability
  • The renter or member of the renter’s household is eligible for unemployment insurance benefits or has experienced a financial hardship as a result of the COVID-19 pandemic
  • The renter’s household income is less than or equal to 80% of the Area Median Income (AMI)

DES Emergency Rental Assistance Program – Maximum Household Income Eligible – 80% of Area Median Income (AMI)

Household Size (Persons)
ARIZONA COUNTIES 1 PERSON 2 PERSON 3 PERSON 4 PERSON 5 PERSON 6 PERSON 7 PERSON 8 PERSON +
Apache County 27,650 31,600 35,550 39,450 42,650 45,800 48,950 52,100
Cochise County 33,550 38,350 43,150 47,900 51,750 55,600 59,400 63,250
Coconino County 42,150 48,150 54,150 60,150 65,000 69,800 74,600 79,400
Gila County 30,100 34,400 38,700 42,950 46,400 49,850 53,300 56,700
Graham County 34,950 39,950 44,950 49,900 53,900 57,900 61,900 65,900
Greenlee County 36,200 41,400 46,550 51,700 55,850 60,000 64,150 68,250
La Paz County 28,000 32,000 36,000 40,000 43,200 46,400 49,600 52,800
Maricopa County Residents of this county are not eligible for this DES program. Contact your county or city for more information on similar programs.
Mohave County 31,200 35,650 40,100 44,550 48,150 51,700 55,250 58,850
Navajo County 29,800 34,050 38,300 42,550 46,000 49,400 52,800 56,200
Pima County Residents of this county are not eligible for this DES program. Contact your county or city for more information on similar programs.
Pinal County 43,600 49,800 56,050 62,250 67,250 72,250 77,200 82,200
Santa Cruz County 27,650 31,600 35,550 39,450 42,650 45,800 48,950 52,100
Yavapai County 36,200 41,400 46,550 51,700 55,850 60,000 64,150 68,250
Yuma County Residents of this county are not eligible for this DES program. Contact your county or city for more information on similar programs.

Assistance priority will be given to renters with household incomes under 50% AMI and to those who have been unemployed 90 days or longer.

How to Apply

Applicants are encouraged to apply safely and conveniently from their own homes using the ERAP online portal. Applicants unable to apply online may apply by phone via the ERAP hotline at 1-833-912-0878.

During their application, renters will need to provide a copy of lease/rental agreement, photo ID, electricity and/or gas bill, disconnection notice (if any), proof of income, eviction notice (if applicable) and proof of hardship, such as a termination letter.

Payment Information

How much can eligible applicants expect to receive in assistance?

DES will authorize an eligible household’s need up to $3,500 per month for combined rent and utility assistance. Arrears balances dating back to March 2020 will be given priority. Future assistance will be authorized in three month increments. Assistance is available for a maximum of 15 months.

One-time assistance of up to $500 is available to landlords for court and attorney-related costs associated with each housing unit or renter.

How will funds be disbursed?

Assistance payments will be issued via ACH transfer to the landlord and/or utility service provider. Utility assistance will be disbursed in the same manner.

Appeals

Applicants can appeal adverse actions by submitting an ERAP Appeal Form or written request within 60 calendar days from the date of decision or adverse action. More information regarding this process is available on the ERAP online portal.

Fraud Safeguards

DES will mitigate fraud by verifying the identities of prospective renter applicants prior to the submission of an application using the identity verification service, ID.me. During the application process, renters will receive notice through their selected method of communication with a unique link and instructions on how to use ID.me. If a renter is unable to utilize the ID.me service, they can verify their identity by calling the ERAP hotline or by submitting a paper application with a photo identification.

Removal Prevention

By agreeing to receive rental assistance funds, the landlord agrees to release the tenant from all liability related to nonpayment of rent for the covered periods. This is a comprehensive release and includes, among other things, a release from late fees, penalties, legal costs and fees, garnishments, court judgments, and court orders of removal. Further,  the landlord agrees that the renter has not moved, been removed, and is still residing on the property that relates to the rental assistance payment. Finally, the landlord agrees not to remove the renter for at least 30 days following the payment.

Contact Us

Contact the Emergency Rental Assistance Program hotline at 1-833-912-0878. The call center is available 8:00 a.m. to 5:00 p.m., Monday through Friday.

Content retrieved from: https://des.az.gov/ERAP.

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